Set-up Service– £425

Couples own items.

This popular service is for our DIY couples, for us to dress their venue with their own items. We will offer an initial consultation to talk through exactly how you would like your items set-up, we will be exclusively yours for a morning or afternoon to set-up and style your big day, we would class this as an approximate 4 hour period, for events that require full days or even multiple days to set-up an additional charge would be added. This is based on up to 100 seated guests, please contact us to discuss your larger events. If we are also providing our own items we will undress our own items if your venue doesn’t offer this service, but this doesn’t include undressing clients own items. For the set-up of clients own items at height there may also be an additional charge. We also offer a reduced rate when our couples require us to set up just a small amount of items, alongside our own. 

Bespoke Styling & Set-up Service – £1950

This is a personalised styling service that allows the full use of our hire items and props to help style your event. Table linen and ceiling decor is not included. We offer a consultation at our Ringwood studio. We will want to talk through any flowers you may be including and how we can work with your florist, stationery you have chosen, your venue and colour palette to get a good idea of the feel for your day. We will provide ideas based around the information you have and make suggestions in-line with the style you are looking to achieve. We can work in a very structured way where even the tiniest detail is talked through and noted down so you know exactly what to expect or you can leave it to us to carefully style areas of your venue using the items and style you love. We will provide you with a document detailing all the areas we have discussed and offer full telephone and email support following this. We will be exclusively yours for a morning or afternoon to set-up and style your day, (we would class this as an approximate 4 hour period, for events that require full days or even multiple days to set-up an additional charge would be added) this can also include using your own items alongside your pre-agreed choice of our hire items. This offer is for up to 100 seated guests, please contact us for more information and a quote for larger events. We will undress our own items if your venue doesn’t offer this service, but this doesn’t include undressing clients own items. For the set-up of clients own items at height there may also be an additional charge. We often use partially burnt large pillar candles in our glassware/ lanterns as some of our candles have 100 hours plus burn time, we only use them if it doesn’t take anything away from the finished look. For events that require excessive pillar candles or would require only brand new large pillar candles to be used an additional amount will be discussed with you and charged accordingly. Dinner/taper candles and tea lights are available with no limitations.

Consultations

We offer 1 hour consultations at our studio in Ringwood by appointment only. We charge a £30 fee for consultations at our studio, this must be paid before the meeting and this fee will be taken off the final amount on booking. Refunds will not be given if you fail to attend the meeting without contacting us prior to the meeting.

​

Orders

We are always open to new ideas, so if you have something different in mind please let us know and we’ll see what we can do.

• No event too small or large.

• No minimum order for DIY hire.

• Any last minute orders are always welcome, depending on availability of date and stock.

• We operate a minimum spend of £500, and £1000 for venues which are outside of a 20 mile radius of Ringwood.

Boring Bits

• We offer free delivery and collection within a 10 mile radius of Ringwood, Hampshire. For anywhere out of this area please contact us to discuss.

• We require a 30% booking fee at the time of booking to secure your date and items/services required. Outstanding balances are required 12 weeks prior to the event. A £100 refundable damages deposit to cover any damages/missing items (£250 for bespoke styling packages) is added to the total of the order. See Terms and Conditions for full details.

• DIY jobs will have individual refundable damage deposits based on the amount of items being used.

• We accept payments via bank transfers and cash.

• Any orders under £100 will incur a delivery charge.

• For venues that require us to dress down after the event, an additional charge may be required.

​

Terms and Conditions

1. Booking fee: A 30% non-refundable booking fee is taken to secure the items and services for your event.

​

2.Damages deposit: All bookings include a £100 refundable damage deposit which is added to the total cost of the order to cover any damages to hired items or missing items. This amount is refunded within 14 days, on safe collection or return of all items. With exception of bookings including the crystal candelabras or a bespoke styling package which will require a £250 damage deposit (DIY bookings will incur individual damage deposits based on the number of items being hired. This amount is refunded within 14 days, on safe collection or return of all items).

2a.Damaged or missing items are charged at the following rates £4 per chair cover, £2 per sash, £4.50 per chair hood/drape, £7 per fluffy chair hood, £5 per fabric table runner, £15 per sequin table runner, £15 per scalloped edge lace runner, £60 per sequin table cloth, £20 per table cloth, £25 per length of fabric draping, £20 per fouta/blanket, £10 per coffee sack, £15 per set of fairy lights, £15 per shepherds crook, £2 per napkin, £3 per crystal garland, £5 per handmade lace heart, £4 per brooch, £7 per clear glass vase, £12 per pressed glass vase, £6 per vintage glass bottles, £7 per handpainted mason jars, £12 for coloured glass vases, £10 per table number holder, £12 per wood slice, £4 per mini wood slice, £18 per large lace vase, £6 per mirror plate, £25 for L.O.V.E letters, £20 per birdcage, £30 per wedding card birdcage, £100 for beach hut post box, £100 for post box, £120 for large old chest, £90 for medium old chest, £20 per crate, £20 per wooden wine box, £30 per pirate chest, £25 per handmade sign, £30 per handmade sign on a stake, £45 per large 70cm lantern, £25 for wooden and grey lanterns, £20 for small Brass lanterns, £45 for large brass lanterns, £40 set of book props, £80 for ladders, £190 per crystal chandelier, £20 per mini candelabra, £45 per candelabra, £8 per gold/brass candlestick and medium gold/brass vases, £8 per silver candlestick and silver vases, £8 per plain glass and cut crystal candlestick, bowl and vase, £8 per amber glass candlestick, £30 per large pillar candlestick holder, £6 per goblet in silver/gold/brass, £6 per cut crystal bud vase, £8 per footed crystal vases, £20 per crystal decanter, £60 per ornate frame, £40 per smaller ornate frame, £70 per handmade rustic table plan, £80 for handmade hoop on the stand, £80 for handmade tabletop display, £40 per wooden/glass cabinet, £25 per table within the trio of cluster tables, £20 per vintage suitcase, £50 per bay tree, £4 per tea light holder, £4 per vintage/beach tea light jar, £5 per stemmed tealight holder, £5 per crystal/pressed glass tea light holder, £3 per LED pillar or taper candles, £4 per gold charger plate, £60 per trunk, £30 per various wooden box, £60 per scaffold board table plan, £60 per wooden easel, £95 per metal easel, £130 per gold ornate easel, £200 per macramé backdrop, £120 per ribbon curtain, £15 per geometric holders, £60 per welcome to our wedding sign or choose a seat sign, £20 per wooden thank you sign, £60 per 20ft artificial garland, £20 per Milk churn, £10 per table number block/frame or tile, £12 per rustic wooden brick mould, £20 per ceramic sign.

​

2b. If there are damages or missing items that exceed the damages deposit paid you will be responsible for the additional payment and these must be paid with 4 weeks.

​

3. Payment: Payments can be made via bank transfer to Linen & Lace Ltd Acc number 92425968 Sort Code 51-81-41 Reference Your name and date of event. Cheques or cash are accepted by arrangement. Please email us when a payment has been made so we can confirm receipt.

​

3a. Final balance payment is to be paid 12 weeks prior to your event, details of this will appear on your invoice. Failure to make this payment by the agreed time may result in withdrawal of services.

​

3b. In the event of the venue requiring us to dress down an additional £75 charge will be required to cover this, we require notification of this prior to the final payment date and in the event of this becoming apparent on set-up or collection £75 of the £100 damages deposit will be retained and used as payment, if items are also missing a payment will need to be made to cover the loss as detailed in the section Deposit 2 and 2a.

​

4. Adjustments: Final numbers and any adjustments must be confirmed prior to the final payment date so paperwork can be adjusted. Any increase in numbers after this time will be charged accordingly, any reductions after the final payment date will not be refunded. Although we are very flexible in changes to orders, item’s can be taken away and added up until 12 weeks before your event. The maximum any order can be reduced by is 20% of the total original price. Amendments must be made in writing via email and confirmed amended orders cancel any previous orders.

5. Insurance: We are covered with public liability insurance.

​

6. Ownership: Goods remain the property of Linen and Lace Ltd at all times.

7. Cancellation: In the event of a cancellation prior to the final payment date, the initial booking fee will be retained but no further charges will apply unless you are within 6 months of the event (if the order is cancelled within 6 months of the event then 65% of the full order cost will need to be paid). In the event of a cancellation after the final payment date there will be no refunds. If in the exceptional circumstance that Linen & Lace need to cancel your booking a full refund will be offered.

7a. All cancellations must be made in writing to confirm the order is cancelled. We strongly recommend that our couples take out the appropriate wedding insurance.

7b. Postponing: In the event of a couple wishing to postpone their event, we will always do our best to accomodate the change. We do not charge a postponement fee. If the original date of the event is within 6 months we would ask that 50% of the balance due is paid in line with our payment terms, see 3a and then the remaining balance would be due 12 weeks before the new agreed date. If however we are unavailable for the new date, this would be classed as a cancellation of our services, please see section 7 for full details. If the date the couple wish to postpone to is 12 months or more past the original date this may incur an increase in costs.

8. Damages: We launder hired items before and after use, we expect removable light stains from food, drink or shoe scuffs. However if irreversible damage has been caused to our hired items or items are missing this will result in the cost of the damaged/missing goods being taken from your damages deposit (please see 2a for individual costs). Any remaining damage deposit will be returned to you within 14 days of your event via a bank transfer. If however the damages exceed the damages deposit paid you will be responsible for the additional payment.

8a. Please note the ladders are only for decorative use and never to be stood on.

9. Reduction of total orders: Although we are very flexible in changes to orders, item’s can be taken away and added up until 12 weeks before your event. The maximum any order can be reduced by is 20% of the total original price.